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Shipping & Returns

Shipping

We offer same day shipping on many of our items.  Check the availability on each item:

Ships by next business day - Yup it's true, these items will be on their way to you by the next business day.  In fact, all items with this shipping designation ordered by 2pm Eastern Time Monday to Friday ship same day; orders placed after that ship by the next business day (other than holidays observed by UPS, FedEx and the Postal Service).

We ship via UPS, FedEx and Postal Service, and we can ship to virtually any address in the world. Note that there are restrictions on shipping methods for some products, and some products cannot be shipped to international destinations.  If there are any conflicts in this regard on your order, we will contact you to make any necessary arrangements.

When you place an order, our website will estimate shipping costs for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may also appear on the shipping quotes page.  Please note that the shipping costs and delivery dates are estimates only, if there is a discrepancy we will contact you regarding any refunds or additional charges.

Please also note that the shipping rates for most of the items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

For orders shipping to a US address

We do offer free ground shipping on orders of $40 and more.  If you choose to use free ground shipping, we will choose the carrier based on a combination of cost and speed - delivery is normally within 1- 5 business days after the shipping date.  Should you choose a specific carrier during checkout and not the free ground shipping, the quoted costs will apply.

For international orders

For orders over $80 use discount code IntlShip to apply the $15 discount your shipping, handling and insurance charges. 

 Shipping charges Do Not include any customs duties or fees charged by your local customs office.  Please contact your local customs office to determine any taxes and fees you will be responsible for to complete delivery of your package.  We have no way to estimate or pay these fees on your behalf.

Our systems are configured to generate customs paperwork based upon the items you order, so it is not feasible for us to adjust customs values on international shipments.


Returns

If you have received an item in error or have received a defective item, we are very sorry for the trouble.  Please feel free to either complete a return as described below or contact us directly by phone (505-570-2040) or by emailWe will of course pay the return and reshipping shipping costs necessary.

You may return most new, unopened items within 30 days of delivery for a full refund.

In all cases, we will provide our return shipping address for you when we have full details of your return.

If you are experiencing trouble with any item purchased from us, please contact us by phone (505-570-2040) or by email and we will work out a solution that will make you happy - that is our ultimate goal.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  When we receive your return request, we will provide you with our return shipping address and any other details to include with your package to ensure we can process your return quickly.  We'll notify you via e-mail of your refund once we've received and processed the returned item.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).